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Clinic Policies & Terms and Conditions

 

Imperial Thai Massage

 

At Imperial Thai Massage, we are committed to providing professional massage treatments in a clean, comfortable and welcoming environment. Please review our clinic policies before booking an appointment or purchasing a Gift Voucher.

 

1. Health Fund Rebates

 

• Health fund rebates are available for eligible 60-minute and 90-minute Remedial Massage treatments, subject to health fund coverage and therapist eligibility.

• Health fund rebates cannot be combined with Gift Vouchers, loyalty cards, couples specials or other promotional offers.

• Advance bookings are recommended for health fund claims.

• On-the-spot health fund claims must be processed on the day of treatment.

• Health fund receipts cannot be split, duplicated or used for multiple claims.

• Clients must use their own eligible health fund membership. Each treatment can only be claimed once.

 

For any health fund claiming enquiries, please contact our clinic manager at imperialThaiMassage@hotmail.com.

 

2. Gift Voucher Terms & Conditions

 

1. Validity: Gift Vouchers are valid for three (3) years from the date of purchase or issue, unless a longer period is required by law.

2. Cash Redemption & Refunds: Gift Vouchers cannot be exchanged for cash or refunded, except where required by law.

3. Health Fund Rebates: Gift Vouchers cannot be used in conjunction with private health fund rebates, health insurance claims or other promotional offers.

4. Treatment Gift Vouchers Treatment Gift Vouchers are valid for the treatment and duration specified on the voucher and may be redeemed once. The original treatment will be honoured at no additional charge, regardless of any subsequent price increases, provided the voucher remains valid.

5. Treatment Changes & Upgrades  If a customer wishes to change or upgrade to a different treatment or a longer duration, the original purchase value of the Gift Voucher will be applied towards the current price of the newly selected treatment. The customer is responsible for paying any price difference at the time of the appointment. All changes and upgrades are subject to availability.

6. Value Gift Vouchers: Value Gift Vouchers may be redeemed over one or more visits until the full value has been used or the voucher expires.

7. Remaining Balance: If the selected treatment costs less than the available value of a Value Gift Voucher, the remaining balance will remain available for future use until the expiry date.

8. Bookings: All appointments are subject to availability. Please inform our team that you will be using a Gift Voucher when making your booking.

9. Lost, Stolen or Damaged Vouchers: Gift Vouchers should be treated like cash. Imperial Thai Massage accepts no responsibility for lost, stolen, damaged or unauthorised use of Gift Vouchers. No replacements or refunds will be provided, except where required by law.

10. Expired Vouchers: Expired Gift Vouchers cannot be redeemed or extended, except where required by law.

11. Transfer & Resale: Gift Vouchers may be given to another person as a gift but must not be resold without prior written consent from Imperial Thai Massage.

12. Changes to Terms & Conditions: Imperial Thai Massage reserves the right to update these Terms & Conditions where appropriate, without affecting the benefits of Gift Vouchers already purchased.

 

3. Bookings & Appointments

 

• We accept bookings for massage treatments of 30 minutes or longer.

• Appointments can be made online through our website or by contacting the clinic directly.

• Advance bookings are recommended to secure your preferred appointment time and therapist.

• To cancel or reschedule an appointment, please contact us by phone at least 3 hours before your scheduled appointment.

• All bookings are subject to therapist availability.

 

4. Treatment Duration Guide

 

30-Minute Massage

 

Suitable for focused treatment of a specific area, such as the neck, shoulders, upper back or lower body.

 

45-Minute Massage

 

Suitable for treating several areas of muscular tension, including the neck, shoulders, back and legs.

 

60-Minute Massage

 

Suitable for a full-body massage or focused treatment of areas requiring additional attention.

 

Clients experiencing significant muscular tightness may require additional time for targeted treatment. In some cases, a full 60-minute session may be recommended for one particular area, such as the back.

 

Our therapists will discuss your treatment preferences and areas of concern before commencing treatment.

 

5. Cancellation & No-Show Policy

 

• We kindly request at least 3 hours’ notice for appointment cancellations or rescheduling.

• If you fail to attend your appointment without providing the required notice, the full cost of the booked treatment may be charged, subject to the booking terms agreed upon.

• Late arrivals may result in a shorter treatment to avoid affecting subsequent appointments. The original treatment fee may still apply.

 

We appreciate your understanding and cooperation.

 

6. Client Health & Safety

 

• Please inform your therapist of any relevant medical conditions, injuries, recent surgery, pregnancy or other health concerns before treatment.

• Our therapists may recommend modifying, postponing or declining treatment if it is considered unsuitable or unsafe.

• Please advise your therapist of your preferred massage pressure and any discomfort during treatment.

• We maintain appropriate hygiene and cleanliness standards to provide a safe and comfortable treatment environment.

 

7. Contact & Enquiries

 

For assistance with bookings, Gift Vouchers or health fund rebates, please contact us.

 

Imperial Thai Massage

 

Email: imperialThaiMassage@hotmail.com

 

Thank you for choosing Imperial Thai Massage. We look forward to welcoming you to our clinic.